Dubai Electricity and Water Authority (DEWA) has launched its utility customer services on ChatGPT, marking a global first for government bodies and utilities. Announced on February 7, 2026, this move lets Dubai residents access key services through natural conversations on the AI platform, skipping traditional apps or websites. DEWA joined the ChatGPT Apps Directory as the pioneer in AI-powered service delivery. Customers can now check bills, view account details, get billing support, and pay dues instantly. They can also locate EV Green Charger stations with directions to the nearest one. Info on Customer Happiness Centres—like locations, hours, and contacts—is available too.
Saeed Mohammed Al Tayer, DEWA’s MD and CEO, called it a shift to “AI Integration and Operating Services.” This uses smart multi-agent systems for proactive, secure help. More features will roll out gradually, following strict privacy and security rules. It supports Dubai’s goal to lead in AI and sustainable innovation.
DEWA aims to be the world’s first “AI-native utility” amid rising AI use in the UAE. With rapid adoption, this makes services faster for millions of users. It builds on DEWA’s past AI pilots, like its virtual assistant Rammas since 2023. The launch boosts efficiency, customer happiness, and green energy access, like EV charging.
FAQs [Frequently Asked Questions]
1. What is DEWA’s ChatGPT launch?
DEWA became the first government utility worldwide to offer services via ChatGPT Apps Directory, enabling easy access to bills and support through AI chats.
2. Which services can users access?
Users can check bills, accounts, get billing help, find EV chargers with directions, and learn about customer centres’ locations and hours.
3. Who leads DEWA’s AI efforts?
Saeed Mohammed Al Tayer, MD and CEO, drives the “AI Integration” initiative for conversational, secure services on global AI platforms.
4. What’s next for DEWA on ChatGPT?
More services will add gradually, ensuring governance, security, and privacy, as DEWA aims to be the first AI-native utility.