Netomi, an AI‑driven customer‑service startup, has raised $110 million in a fresh funding round. The Series C round was led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, NAVER Ventures, SLW (Silver Lake Waterman), Metis Strategy and Fin Capital. Headquartered in San Francisco, Netomi builds an “agentic” AI platform that handles customer queries on its own, without constant human input. Its system can manage up to around 40,000 customer requests per second for major clients such as Delta Air Lines, DraftKings and the NBA. The new capital will be used to scale deployments, improve AI agents and expand partnerships with global enterprises.
Including this round, Netomi has raised more than $160 million since its founding, showing strong investor confidence. The deal also cements a strategic partnership between Netomi, Accenture and Adobe, aimed at embedding AI deeply into large companies’ digital‑service workflows.
With customer‑service AI now a key focus for big brands, Netomi’s funding underlines how much money is flowing into tools that can answer questions, resolve complaints and guide users without human staff. For businesses, this means faster, cheaper support; for investors, it signals that AI‑powered CX is becoming a core part of the digital economy.
FAQs [Frequently Asked Questions]
1. What is Netomi and what does it do?
Netomi is a San Francisco‑based AI startup that builds an agentic customer‑service platform. It automates support for apps and websites, handling thousands of queries per second for big brands.
2. Who invested the $110 million in Netomi?
Accenture Ventures led the $110 million Series C round. Adobe Ventures, WndrCo, NAVER Ventures, Silver Lake Waterman, Metis Strategy and Fin Capital also joined the investment.
3. How will Netomi use the new funding?
Netomi will use the money to expand customer deployments, improve its AI‑agent platform and grow strategic partnerships. The goal is to handle more complex, high‑volume customer‑service tasks for global enterprises.